FAQs

Emergency Road Closure – Belgrave Road Landslip

Please be advised that a recent landslip on Belgrave Road (2025) has resulted in a temporary one-way traffic system.

Hotel access is available by foot, bicycle, or car via postcode PO38 1JJ, passing The Royal Hotel.

Kindly follow these instructions until further notice or until this message is officially removed.

Accessibility:
Our charming cliffside setting includes several stairways and no lift or ground-floor access, which may make the hotel unsuitable for guests with limited mobility.

Pets:
Dogs are welcome at our hotel for a non-refundable cleaning fee of £30 per room, per stay, payable at check-in. Certified Assistance Dogs are exempt from this charge.

Parking:
We are a no parking accommodation, but there are public and residential parking options nearby on Belgrave Road and Park Avenue. The Grove Car Park (2 Marlborough Rd, Ventnor, Isle of Wight PO38 1TE) is a short walk away and offers parking payable by coins, phone, or card. The Isle of Wight Council offer a Tourist Parking Permit and you can find more information here.

Beach Access:
Although we’re not directly situated on the beach, private steps from our terrace provide access down to it. Please note that the path includes a steep hill. Beach towels are not provided.

Bike Storage:
Secure metal bike racks with CCTV are located at the entrance. Please bring your own lock. Guests in balcony rooms may leave bikes on their balconies overnight.

Smoking:
For the comfort and safety of all guests, smoking and vaping are prohibited on balconies. Kindly use the designated smoking areas.

Ferry Discounts:
We offer discounted Wightlink fares through an affiliated booking link provided in your confirmation. Discounts vary throughout the year, typically ranging from 15% to 40%.

Extra Beds and Cots:
Jay-beds for children or teens are available at £10 per bed, per stay. Cots can be added for £5 per cot, per stay, subject to availability and room suitability.

Payment:
Payment is due at check-in. We accept credit and debit cards, cash, and Apple Pay. American Express and cheques are not accepted.

Travel Times:
From the ferry ports, travel time to the hotel is approximately 30-40 minutes by car.

Proximity to Ventnor Town Centre:
We are just a 5-minute walk from the town centre.

Nearest Train Station:
The nearest train station is Shanklin, Island Line Railway are operated by South West Rail and you can find more info here.

Nearest Bus Stop (Town Centre):
The closest bus stop is Ventnor Boots, serviced by the number 3 bus. Island busses are operated by Southern Vectis and you can find more info here.

Sea Views and Balconies:
Not all rooms feature a balcony, so please check the room details when booking. All rooms at The Wellington Hotel include a sea view.

Flowers:
Proudly in collaboration with MOLLYS Flowers in Cowes, guests can enjoy an exclusive discount of 10% when delivery to the hotel has been pre-arranged - your florals will be awaiting your in-room arrival. You can book your bouquets through Molly on 07375 470117 or by visiting MOLLYS Flowers, Instagram or Facebook.